"Good nursing but poor communication"

My father spent 10 days in the Oakwood Unit recovering from a bad fall. I want to say up front that the nursing was efficient and caring, and was very much appreciated.

However, communications were VERY poor.. in fact non-existent. We were not told what his treatment plan included, or even if there was such a plan. Finding someone to talk to was difficult, and the phone was almost never answered. Even getting into or out of the unit was hard ... standing outside 5 minutes sometimes to be admitted. Something that is not easy for my 88 year old mother.

Discharge was equally chaotic. We were told the wrong date, then when that was resolved we only learned the day before he was discharged.

There was no discussion of follow-up therapy or drug regimen .. all we got was a bag with medication and some cryptic hand written notes about which to take when.

Now I totally understand resources are strained, but no communication at all really isn’t acceptable, especially as the units own literature stresses how communication is so big a part of the healing process.