Making a sick patient queue for 30 minutes by placing them on hold is absolutely absurd. ( I called at 9am on the dot and was placed 6th in the queue!)
You have staff that are not qualified doctors that qualify what make an urgent case for an appointment or not in our case.
This is a completely unacceptable level of service and experience for any sick patients.
I told the receptionist that my mother had chest pains and she asked whether they are regular or intermittent. When I said they are intermittent she said we can only offer an appointment with the hub in Wembley Central. Who is she to decide that intermittent means it is not urgent?
My mother is 67 year old that is struggling with walking, a diabetic and suffering with hypertension. Without looking st the history your receptionist can make those decisions?
I was told that the hub is only 15 minutes away. Absolutely ridiculous! She would have to go by bus and it would take over an hour to get there for her, especially as she is struggling walking.
This is not the first time I have called and been told the same. I have had the same problem personally with your surgery too.
You should not be allowed the financial benefits of having patients registered when you do not give the appointments.
I would like this email sent to the medical complaints board that oversees GP practices.
"No Appointment for a Diabectic and Blood..."
About: Ellis Practice Ellis Practice Wembley HA9 9FX
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