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"very well done st.marys walk in"

About: St Mary's NHS Treatment Centre (Portsmouth)

unfortunately yesterday 12 September 2019 my doctors surgery at westlands medical centre were too busy to see a disabled pensioner because my wife rung at 08.30 instead of 08.00 , that couldn't move his dominant arm, so after 4 hours of speaking to 111 who was just a secretary with no medical experience, I then spoke to a doctor from Bicester with no local knowledge, who then made an appointment with st.marys hospital walk in, because my walking is terrible and couldn't use my arm at all I got someone to ring a taxi, to got to st marys hospital and I was seen quickly and diagnosed correctly and got prescribed naproxen got a taxi back to fareham, so after taking naproxen I could then move my arm absolutely wonderful, so instead of jumping on my disability scooter to go to my gp surgery to get a prescription, I have spent 5 hours +£30 taxis all to get a prescription for naproxen, so rubbish westlands medical centre and very very well done st marys walk in

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 4 years ago
St Mary's NHS Treatment Centre (Portsmouth)
Submitted on 18/09/2019 at 14:21
Published on nhs.uk at 15:06


Thank you for taking the time to leave feedback on your recent experience with us.

At St Mary's NHS Treatment Centre we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish so it was lovely to hear that we have succeeded in that aim. We hope you are recovering well and I will ensure your kind comments are passed on to the team in the Urgent Treatment Centre.

Kind regards

Lisa Mould

PA to the Hospital Director

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