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Totally Useless

Story from nhs.uk

"Totally Useless"

About: Leicester General Hospital / Neurology

Doctor was pretty impolite, gave the impression that they couldn't care less.

Was sent for brain scans.

Over 2 months later, still no results, no communication from the hospital.

Was told by my GP that the neurologist dealing with my case was on annual leave but no idea of a return date. Every time I attempt to call to discuss, nobody bothers picking up the phone.

I know the NHS is under huge pressure but just a bit of common courtesy would be nice!

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Responses

Response from Leicester General Hospital 4 years ago
Leicester General Hospital

Submitted on 20/09/2019 at 14:21
Published on nhs.uk at 15:06

Dear Reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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