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"Frustration at lengthy delay in hearing results..."

About: Worcestershire Acute Hospitals NHS Trust

Raised concerns about some inaccurate information and content in copies if clinical letters received prior to going for consultation at specialist hospital out of area, Aside from one call from a Consultant to sort out about a typo,

Ive heard nothing aside from the woman who was asked to investigate it ringing me to say what was due to happen, Nothing happened aside from the one call. Have been advised to escalate it to a formal complaint, as when I tried to contact PALS again, they were not running today.

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Responses

Response from Worcestershire Acute Hospitals NHS Trust 4 years ago
Worcestershire Acute Hospitals NHS Trust
Submitted on 12/09/2019 at 09:53
Published on nhs.uk at 11:06


Mrs B,

Thank you for your feedback - I am sorry that your initial concern was not addressed in a timely fashion. I understand that the Complaints Team have been in touch with you about this matter and have arranged for a formal investigation; a response to these issues will be forthcoming.

Regards,

Patient Experience Team

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