"Husband not asked whether he wanted to stay"

About: North Devon District Hospital / Trauma and orthopaedics

(as a relative),

Brought by ambulance. I waited a very short time and the ambulance men were very good.

Excellent treatment where they checked blood pressure and pulse. No embarrassment, she was happy to see paramedics.

She was then asked to wait for the orthopaedic Dr. Her husband was not asked whether he wanted to stay with her- wife has language problems and he feels he should be with her.

No complaints about staff treatment.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear pause7

Thank you for taking the time to comment on your recent visit to the hospital.

I'm pleased to see that all was well with the paramedics, and the treatment your relation recieved with regard to her care.

However I am sorry to see that it was not recognised that it would have been useful for your relation's husband to be asked to stay with his wife, as she would clearly have benefitted from his support.

I have forwarded on your comments to the Emergency Department manager as a learning mechanism, as feedback is always useful in improving services.

However if we can support you further please do not hesitate to contact the Patient Advice and Liaison service PALS (based in the hospital on Level 2) on 01271 314090.


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