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"How 1 person can let the team down"

About: Leicester General Hospital / Gynaecology

I had 1 night stay on ward 31 which was unexpected as i was in for day surgery on ward 11.The nurses worked really hard as there was numerous patients being sick.

The good work of all the nurses auxillary and domestics was let down by the person in charge of discharge papers, i waited 2 hours in a very drab room for my discharge letter i was the only patient being discharged that morning 06/09/2019 and had asked 3 times for my discharge letter and the person locked herself in the drug room, so after 2 hours i left feeling unwell and anxious with no discharge letter.

It only takes 1person not doing her job to let the whole ward down and she as done that ! and by information recieved not only to me.

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Responses

Response from Leicester General Hospital 4 years ago
Leicester General Hospital
Submitted on 20/09/2019 at 12:38
Published on nhs.uk at 13:06


Hi Stephanie,

Thank you for taking the time to leave us your review.

It is great to hear about the good care you received whilst with us.

We are sorry however to hear about the disruption in discharge. If you would like us to look into this further for you to see what went wrong please contact our Patient Information and Liaison team who will be able to look into this formally for you.

Free phone line: 08081 788337

Kind regards,

The Communications team.

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