"Going the extra mile"

About: Livewell South West

(as the patient),

I come to Mount Gould every 3-4weeks for my feet. I see different people every time. I wish I was seen by the same person so I could get to know them.

All the staff are excellent, anything you wanted they are ready to help you. The staff don't talk down to you, they are good. I can't think of anything that could be better. I feel they've done everything they can for me, even helped me into the canteen. When I first arrived, I thought I'd forgotten my money and the nurse offered to pay for my food but I found my money. Still it was going the extra mile. They've offered to come to my house originally, but now I have come here. I don't mind coming here at all, it suits me just fine.

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Response from Jade Brelsford, Communications, Plymouth Community Healthcare

Dear Bert67

Thank you for taking the time to make this comment. We will ensure that these comments are passed on to the members of staff within podiatry. We’re always happy to discuss any patient concerns/preferences, so please feel free to mention these to the podiatry team.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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