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"Great clinic, but the wait times are terrible"

About: Royal Free Hospital / Breast surgery

The clinic itself is clean and new, and the staff seem good, but I’ve had 3 separate appointments over the last 3 weeks and they’ve been anywhere from an hour to 2.5 hours late. There’s really no reason to leave people waiting for so long, especially as they’re booked appointments. If the clinic is unable to meet the allotted appointment times, don’t book so many in.

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Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital
Submitted on 11/09/2019 at 12:58
Published on nhs.uk at 13:07


Dear Reviewer

Thank you for sharing your experience and letting us know where we need to improve as a hospital.

I am sorry for the delays you describe and will share your words with the team that manage the clinic.

Kind Regards

Richard

Richard Chester - deputy director of patient exerience

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