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Brilliant Teamwork in the Dermatology Dept:

Posted By Tomouse

"Brilliant Teamwork in the Dermatology Dept:"

About: Solihull Hospital / Dermatology

(as the patient),

In early September I was scheduled to have localised cancer removal surgery to my right ear.   I was nervous and apprehensive, I needn’t have worried.   From the time I met the team....Dr Eke, Sarah, and Julie, they allayed my fears totally, we joked about ‘leaving some of my ear left to hold my hearing aid in place’.   My procedure went off really well and throughout the time there, the ladies reassured me at every stage.   I can’t praise their professionalism any higher, the Department is lucky to have 3 such talented people.

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Responses

Response from Solihull Hospital 4 years ago
Solihull Hospital

Submitted on 12/09/2019 at 14:07
Published on nhs.uk at 15:07

Responded: 12.09.19

Dear Tomouse

Thank you for taking the time to post your feedback following your recent experience at Solihull Hospital for surgery.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kind regards

Patient Experience Team

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