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"Waiting room near PAER room"

About: Heartlands Hospital / Maternity

I was sent to PAER by my midwife after a bleed to have my Anti D injection and have bloods taken, I had to take my son with me due to lack of childcare I wouldn’t usually. On arrival I had my bloods taken and then waited in the waiting room for my injection, my son started to get fussy so we went to get snacks and when we arrived back the waiting room was full. I would understand if it was with patients themselves but there was people bringing 3/4 family members to this small waiting room having pregnant women stood outside. I was waiting a while which I won’t complain about because these things can take a while but I started feeling sick and went to leave and ended up passing out. I couldn’t fault the staff they were amazing not only with me but my little boy too as he was pretty shook up.

I just feel like the amount of people that come through with patients should be limited I was lucky to be caught by a member of staff if I had not I could have been seriously hurt or even worse my unborn baby.

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital
Submitted on 12/09/2019 at 14:43
Published on nhs.uk at 15:07


Responded: 10.09.19

Dear Anonymous

I am truly sorry to read your posting. Thank you for making the effort. As the Patient Experience Team we are keen to feed this message back to the relevant teams and to make them aware of any concerns raised by our patients.

All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence.

Please do not hesitate to contact the Patient Relations Team on 0121 424 0808 if you have any further or unresolved issues following this incident.

Once again sorry for the upset caused and thank you for the post.

Kind regards

Patient Experience Team

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