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"Eurocentricy is Rife"

About: Leeds and York Partnership NHS Foundation Trust

It makes me sad to have to write this review.Before I did I looked at previous reviews on the care opinion website. I am not alone in thinking that people that work here are very Eurocentric.

The term 'Eurocentrism' denotes a world-view which, implicitly or explicitly, posits European history and values as “normal” and superior to others.

Is eurocentricy a problem? Yes, it is when the all the glossy patient information leaflets, and sleek website declares- “We embrace diversity and culture”

Today I listened to a podcast of a meeting between the medical director and a patient. My observations are as follows

The medical director was trying to find solutions, I was in full support of her position, until it came to correcting medical errors.

When a doctor does something wrong it should be corrected. Medical records follow the patient for life. If the patient wants things corrected 2 years after the entry is made, this is reasonable and fair.

The medical director said doctors are not going to correct errors they made 2 years ago. Are patients given clinical notes after every care encounter to check if they agree? NO.Is there any published time limit on when patients can ask for corrections? NO

This means that when the patient asked for hails from____ to be changed to was born in_____. This should have been done forthwith and apology issued.

Siding with the doctor who refused to correct her mistakes, just sends a clear message. “Leeds and York is eurocentric…minorities approach with care.”

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Responses

Response from Leeds and York NHS Partnership NHS Foundation Trust 4 years ago
Leeds and York NHS Partnership NHS Foundation Trust
Submitted on 24/09/2019 at 16:03
Published on Care Opinion at 16:03


I would like to take this opportunity to thank you for bringing this matter to our attention. I am very sorry that you have had the need to raise these concerns with the Trust. I would like to reassure you that we continue to work with the complainant and take any appropriate action. We are obviously unable to share any detailed information with you due to confidentiality but have noted your comments.

Response from Leeds and York NHS Partnership NHS Foundation Trust 4 years ago
We are preparing to make a change
Leeds and York NHS Partnership NHS Foundation Trust
Submitted on 27/09/2019 at 12:12
Published on Care Opinion at 15:03


Thank you for sharing your comments with us. We aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. We’re going to follow this up with the team involved and we’ll be back in touch on this forum within 10 working days.

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