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Exceptional Service

Story from nhs.uk

"Exceptional Service"

About: St. Luke's Surgery

I have a serious illness and am under the care of the Royal Surrey Hospital.

Whilst awaiting treatment, I had some queries and anxieties which I wanted to talk to my GP about.

Both practice partners at St. Luke’s Surgery sat with me and my husband, listened to me at length, answered all my questions, and put my mind at rest regarding the anxieties.

A Care Plan has been put in place at the surgery for me and I am now reassured that I am in good hands both at the hospital and at my local surgery, including all the staff there.

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Responses

Response from St. Luke's Surgery 4 years ago
St. Luke's Surgery

Submitted on 13/09/2019 at 18:14
Published on nhs.uk at 20:06

Thank you for taking the time to give us such positive feedback, we are please to hear that you felt listened to by your GP and have your mind put at ease though what I can imagine was a difficult time for you and your husband. We will certainly share this with the rest of the team at our next staff meeting.

With kind regards

Dawn Brewer

Practice Manager

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