"Having young children at home when you're admitted"

About: East Surrey Hospital

(as the patient),

I have been in hospital for 8 days today and the doctors don't seem to care that I have a 3 year old son at home. I was waiting since last week for an MRI which i had today.

I was told i could go home this afternoon and they would come give me my results and discharge me...

Why am i still sitting here (in the evening)? Why when i tell them i have a 3 year old who needs looking after do they not care? Why have they left me in a bed for 8 days and hardly seen me?

If I discharge myself it will look bad on me, I have been telling them since friday that I have to go home.

Why am i still being kept in hospital with no one telling me whats going on?

I am lucky i have a supportive family who are able to help, i wud feel very sorry for someone who doesn't as there child wud prob be in temp care.

This is awful, I'm more than angry, I'm fuming. A complaint will be going in about this - they kept me in bed for 6 days for the sake of waiting for an MRI when they told me it was for tests. I could have been seen as an outpatient.

On a positive note, the nursing staff have been amazing!

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Thank you for taking the time to comment on your experience at East Surrey Hospital.

I'm sorry that you haven't been kept informed as to the reason for your stay in hospital. If you are still on a ward please ask to speak to the matron of your ward, or our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf.

You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH. Or ask a member of staff to contact them for you.

Alternatively, a formal complaint can be sent to makingthingsright@sash.nhs.uk

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