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Excellent and reassuring care

Story from nhs.uk

"Excellent and reassuring care"

About: Royal Free Hospital

I went in with a lump in my breast and all investigations were completed very promptly and with great care. Everyone was very reassuring and took their time to explain what was going on and being done. I was told almost immediately that it was almost certainly benign, which turned out to be the case, but at no point did I feel like I was wasting anyone's time. Could not have been more satisfied with my experience.

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Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital

Submitted on 06/09/2019 at 08:55
Published on nhs.uk at 09:05

Hello

Thank you for sharing your feedback and your kind words.

Your review may help other ladies who have found a lump, so thank you for that. I am pleased your lump was benign and I wish you well with your recovery. The staff will be made up reading your review especially that you found them reassuring.

I will ensure your review is read by the team.

Best Wishes

Richard

Richard Chester - deputy director of patient experience

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