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asd assessment

Story from nhs.uk

"asd assessment"

About: Russells Hall Hospital

I took my son here for a follow up appointment at the neurodisabilty unit, his appointment was useless and I left feeling belittled and bitter, the doc who seen my son stated " he doesn't look autistic " and " he would look normal in a group of other children" I also asked for more in depth testing , the genome specifically and he outright refused to refer or even acknowledge what I wanted or what I felt best for my son. he shrugged it off saying " his genetics came back " normal " he doesn't need it. I have now complained to PALS about how my son and myself we're treated , useless and very degrading offered no help at all and just told me to use the Autism Society webpage for help

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital

Submitted on 20/09/2019 at 09:31
Published on nhs.uk at 10:05

Thank you for taking the time to tell us about your experience in the Children’s Outpatient department at Russell’s Hall Hospital.

We are sorry that you were not completely satisfied with the care your son received in his follow up appointment. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

Our Patient Advice and Liaison Service (PALS) are aware of your experience and will be able to support you further to address your concerns. Should you need any further assistance in the meantime please contact PALS free phone 0800 073 0510.

Patient Experience Team

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