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"G Block signage/directions"

About: Epsom and St Helier University Hospitals NHS Trust

Yesterday, I had to attend Epsom Woodcote Wing (G Block) for a dermatology appointment with the specialist nurse.

The signage, directions to this new outpatient facility is non existent and people were like me walking around looking for where they should report. The previous location next to A&E still has 'entrance to G Block' on a general sign on the wall above an entrance. Going over to the new G Block the only signs relate to cardiology and there is no sign to direct patients round the back and up the stairs to the new outpatient facility, which seems to cater for a variety of out patient appointments. Once I found the department and was called, I had to report to treatment room 2, and without directions I walked, following the declining room numbers, the length of the department to the wrong room 2, which was at the extreme other end of the long corridor. I understand this facility is only two weeks into service. I trust that clear signage will soon be installed to direct patients to this department. In the meantime at least some temporary signs would surely be welcome.

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Responses

Response from Epsom and St Helier University Hospitals NHS Trust 4 years ago
Epsom and St Helier University Hospitals NHS Trust
Submitted on 09/09/2019 at 09:35
Published on nhs.uk at 10:05


Dear Brian,

Thank you for taking the time to send us your feedback, we are sorry you had difficulty locating the new outpatients facility. We will forward on your feedback to our estates team who can arrange temporary signs until the new signage is ready.

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