"Getting through to Patient Transport Services"
About: Scottish Ambulance Service Scottish Ambulance Service EH12 9EB
Posted by Kwjh (as ),
My husband needs to travel to hospital in Inverness for appointments, scans and treatment regularly - a 110 mile trip. He's not able to travel in a car because of his condition so we rely on Patient Transport Services.
We don't have any complaint about the actual transport in the ambulance or staff but want to comment on the patient booking service. We used to call a local number but now we call an 0300 one. We don't know where that is. Getting through takes a long time and many attempts. The last time took me 20 minutes of hanging on and getting that message which says "all our operators are busy, please hold". I checked my phone bill too and one call cost me £2.02. I don't know if 0330 is a premium number but that cost is appalling and I can't afford to keep paying that.
When I eventually do get through I find the staff quite abrupt and feel am treated like I'm a nuisance.