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Care Opinion

Exceptional care from staff

Posted By EBS

"Exceptional care from staff"

About: Royal Alexandra Hospital / Elderly Medicine (wards 3-7 & 36)

(as a service user),

Exemplary Care In 

Ward 4 of the RAH

 

I have just returned home from a three-week stint in the Royal Alexandra Hospital after suffering a stroke.  When it happened I was the archetypal ‘Humpty Dumpty’, but unlike the nursery rhyme character I had no need of ‘all the King’s horses and all the King’s men’. I had the dedicated doctors and nurses of the Ward 4 Stroke Unit to put me together again and they did just that. The care and attention I received was exemplary. Even the tea lady never forgot, during my three weeks on the ward, how I liked my tea!

 

Forgive me if I single out one particular team for special praise. The physiotherapists, affectionately known as the ‘’physio-terrorists’, were exceptional. I have participated in team sports for a large part of my life and I recognised that these physiotherapists have formed a dedicated and professional team. I was humbled to learn that I was to be included as part of their team, and find they were willing to spend the time and energy helping 

me to be the very best player I could be, so that at the end of the day, the whole team would run out winners. When they started my confidence was at rock bottom. I thought life, as I had known it was over. But this amazing team have quite literally given me my life back and I am determined to keep up their good work. 

 

The NHS seems to me to get a disproportional amount of bad publicity. I hope that my hugely positive experience in the RAH will to some degree redress the balance.

 

EBS

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Responses

Response from Victoria Cox, General Manager, Older People's Services, Clyde Sector, NHSGGC 4 years ago
Victoria Cox
General Manager, Older People's Services, Clyde Sector,
NHSGGC

Submitted on 03/09/2019 at 14:12
Published on Care Opinion at 17:01

Thank you for your lovely feedback, it is much appreciated. I have passed this on to the whole team and they were really touched by your kind words. We all agreed that you have captured the ethos of Ward 4 perfectly. I am delighted to hear that you have made such a great recovery and wish you all the best with your ongoing rehabilitation.

Many thanks,

Victoria

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