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CAN'T GET THROUGH ON PHONES, NOBODY CALLS YOU BACK

Story from nhs.uk

"CAN'T GET THROUGH ON PHONES, NOBODY CALLS YOU BACK"

About: Newham General Hospital / Maternity care

They give you appointments with no prior notice. Once I had a doctor surprised I was there, once I couldn't understand why I'd taken a day off work to be there, and for the latest appointment, I've been trying to change the date for a week. Nobody answers the phone, half the time it goes dead once it is answered, and when you do get through, no-one is available and promises of a call back are forgotten.

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Responses

Response from Newham General Hospital 4 years ago
Newham General Hospital

Submitted on 02/09/2019 at 14:57
Published on nhs.uk at 15:06

Dear Patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experiences have not matched the expectation you had of us.

We would like an opportunity to look into the issues you have raised (including the changing of your appointment), the findings of our enquires will be shared with you.

We would therefore like to request that you contact our PALS team on site with your details - nuhpals.bartshealth@nhs.net or telephone 020 7363 9292.

Thank you

Kind regards

Central Complaints Team

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