"treatment and diagnosis at Sentinel Healthcare CIC "

About: Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

I felt the time spent before the waiting room was an excellent service. However, a 35 minute wait was slightly poor. Additionally, my doctor was seen several times leaving the consulting room, yet gave no reasons/apologies for the delay.

The doctor failed to explain the diagnosis to me. They just seemed hell bent on describing it as a benign condition. However a medical student had a different diagnosis. Suddenly it was being photographed for a journal.

However, no information was given to me about the condition.

The blood sampling service was excellent.

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare

Dear Curious803

Thank you for taking the time to share your story, I'm sorry that you felt that certain elements of your care were not as you expected and I would be very keen for you to make contact with me to discuss your experience and help us understand how we could improve things for the future.

If you would would like to contact me via e-mail at neilparsons@nhs.net or by telephone on 01752 434908 or 435185 then I would be more than happy to review your care and listen to your feedback.

I look forward to hearing from you in the near future.

Best wishes

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