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"rooms and overall environment of hospital"

About: Whipps Cross University Hospital / Maternity

I was in the high dependency labour room, the room was very inadequate for a labour room. I feel that if risk assessment is properly done then this room would not pass. The room was too small and congested with all the essential equipment. There was lack of ventilation and extremely hot, two fan was given but this adds more hazards to the room. If I were to be taken out to theatre by the time things are moved out of the room to make the bed to be out a lot of time will be wasted. The baby cot was was worn out and looked dirty, gave me anxiety thinking if I give birth my baby would be placed in it. The tap only runner hot water, even the cold tap was running extremely hot water, too hot to use.also tap was broken as water was constantly dripping.there was trip hazard as in one area of the room part of the floor was ripped which left that part uneven.the toilet was very smelly inside and the sink was so small you can’t stick ur hands under the tap to wash after yourself especially when you have a cannula.the entire environment felt dirty,congested and not suitable for patient. The environment made me very depressed and stressed out and I couldn’t wait to leave.service from staff was good just good staff is not good enough.i would not recommend this hospital to anyone and I feel that it should not be open to public with its current condition. The emergency bell would not stop ringing despite midwife attempted to stop it twice, so more staff came panicking thinking its emergency

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital
Submitted on 29/08/2019 at 13:22
Published on nhs.uk at 14:07


Dear Patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaints Team

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