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avoid at all costs

Story from nhs.uk

"avoid at all costs"

About: Heartlands Hospital

Staff are laughing shouting in reception. Asked for multiple of things but no response. They dont care about patients. My nephew has hourly feeds cia ngt but mum was told he cant have hourly feeds because they have no staff!worst hospital in Birmingham

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital

Submitted on 27/08/2019 at 16:02
Published on nhs.uk at 19:07

Responded: 27.08.2019

Dear Anonymous

Thank you for taking the time to post your comments regarding Heartlands Hospital.

I am extremely sorry that your experience was not satisfactory.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements.

You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind regards

Patient Services Team

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