Every time I have had an appointment with a GP here they have been wonderful but the reception staff seem to be completely incompetent. I work as a receptionist for a GP practice so I know what best practice is and I have had St Giles receptionists blatantly lie to me over the phone about what can and can't be done for patients. Today I was told there was no way a GP could issue a prescription through a phone consultation which is entirely untrue as I have been issued them before. In my experience the reception staff have never thoroughly listened to my issue which is essential. Instead they interrupt and talk over me. I have submitted a formal complaint which I have not had a response to and will be moving GP surgery because although the GP's are fantastic, the reception team seem to want to deter you from seeing them at all costs.
"Excellent GP's - uninformed and rude reception..."
About: St Giles Surgery St Giles Surgery Camberwell SE5 7RF https://www.mysurgerywebsite.co.uk/index.aspx?pr=G85042
Posted via nhs.uk
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