"Excellent GP's - uninformed and rude reception..."

Every time I have had an appointment with a GP here they have been wonderful but the reception staff seem to be completely incompetent. I work as a receptionist for a GP practice so I know what best practice is and I have had St Giles receptionists blatantly lie to me over the phone about what can and can't be done for patients. Today I was told there was no way a GP could issue a prescription through a phone consultation which is entirely untrue as I have been issued them before. In my experience the reception staff have never thoroughly listened to my issue which is essential. Instead they interrupt and talk over me. I have submitted a formal complaint which I have not had a response to and will be moving GP surgery because although the GP's are fantastic, the reception team seem to want to deter you from seeing them at all costs.