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"Excellent care but very expensive."

About: Musgrove Park Hospital (Taunton)

thank you very much for the excellent care you gave my wife whilst receiving cancer treatment at Musgrove hospita,l our only complaint unfortunately it's the cost of the parking surely there should be concessions for patients who are having large operations and going hospital for a period of time. We have spent around £120 on parking so far and we are nowhere near the end of our appointments on the three day my wife was on the ward the cost of parking was £22 per day which is the same as parking in central London surely this cannot be right? Can you not come up with some system of concessions long-term patients and cancer treatment patients. I would like to say that the level of care we received at the hospital was excellent.

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Responses

Response from Philip Shelley, Facilities Manager, Taunton and Somerset NHS Foundation Trust 4 years ago
Philip Shelley
Facilities Manager,
Taunton and Somerset NHS Foundation Trust
Submitted on 20/08/2019 at 19:25
Published on Care Opinion at 19:25


picture of Philip Shelley

Great to hear that the care your wife received at Musgrove Park was excellent whilst receiving treatment for cancer. It is disappointing that the cost of car parking overshadows the great care given by our teams, so I hope that I can shed some light on the options.

All patients that have continual treatment or are in for a number of consecutive days are encouraged to have a concessionary parking ticket. This should have been offered at the point of your first visit so I would be happy to support by compensating you for some unnecessary costs.

Please contact the PALS team for information and with the appropriate details and I will respond positively.

Kind Regards

Phil

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