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"Rude Staff"

About: Crook Log Surgery

Cannot fault the GP’s at this surgery, however the receptionists are absolutely awful. Rude, unhelpful, don’t even acknowledge you when you arrive no matter what receptionist is on duty they’re all the same l. I am never greeted with a smile and even on the phone their attitude is awful. I know there have been some changes at this surgery recently and the doctors are now full time with no locums which is a positive thing and the e consult worked for me. The next thing they need to work on is the reception staff and their attitude!

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Responses

Response from Crook Log Surgery 4 years ago
Crook Log Surgery
Submitted on 22/08/2019 at 13:20
Published on nhs.uk at 14:06


Thank you for your comments and we are sorry to hear that you have not had a positive experience with the practice.

All staff have been made aware of the comments received and we will be providing more in-house training to all the staff.

We are happy that you are noticing the positive changes that we are implementing and we are working hard to improve the standards at the practice.

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