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very poor service

Story from nhs.uk

"very poor service"

About: Southend Hospital / Accident and emergency

Failed in their duty of care... in immense pain still and waiting to be seen by the person A&E told me I need to see sooner rather than later. A very poor complaints procedure that totally ignores all the points raised, and only answer the things they can try and manipulate into a positive!!

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Responses

Response from Southend Hospital 4 years ago
Southend Hospital

Submitted on 20/08/2019 at 10:06
Published on nhs.uk at 11:06

Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your time in A&E.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest (if you haven't done already as I'm not sure if it is PALs that you are commenting on?) you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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