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Endoscopy visit

Story from nhs.uk

"Endoscopy visit"

About: Warrington and Halton Teaching Hospitals NHS Foundation Trust

Visited department 7 August 2019, cleanliness of wards/treatment rooms and waiting area was excellent.

Seen speedily by nurse to take my history but did wait over 2 hours then to see Consultant.

Procedure was very quick, Consultant explained everything before and after with on-ward referral for other tests.

All staff were friendly, professional and reassuring.

I would have given feedback on the day but did not have the opportunity through FFT and some patients may not have access to electronic systems to provide feedback.

Also, I did not receive a text reminder prior to my appointment or a text after to provide feedback.

I have received these texts when I have attended for other treatment.

Great service, thank you.

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Responses

Response from Warrington and Halton Teaching Hospitals NHS Foundation Trust 4 years ago
Warrington and Halton Teaching Hospitals NHS Foundation Trust

Submitted on 20/08/2019 at 10:49
Published on nhs.uk at 12:07

We are pleased to hear everything went well, your feedback is much appreciated and will feedback to the team and also mention about not receiving a text, if this happens again, please contact our PALS (patient advice, liaison service) who will look into this for you - WHH.PALS@nhs.net or call 01925 275512.

Regards

The Communications Team

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