This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A very distressing experience

Posted By Bboop39

"A very distressing experience"

About: The Royal Victoria Infirmary / Ophthalmology

(as a service user),

We felt very let down by this hospital. The eye clinic, the assessment suite and some of the staff within. We were passed from pillar to post, refused treatment in ward 20. Told we wouldn't be seen by a doctor even though we had a gp referral. 3 hour wait in a and e with dangerously high blood pressure. Discharged from assessment ward then not allowed to leave then discharged without follow-up or treatment plan. All in all a very distressing experience of the RVI in general. Particularly ward 20.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary 4 years ago
The Royal Victoria Infirmary

Submitted on 10/09/2019 at 08:55
Published on nhs.uk at 11:06

Thank you for taking the time to leave your feedback regarding your recent experience at the RVI, in particular ward 20 Ophthalmology. We have forwarded to the directorate concerned, who will share with the staff involved, however if you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k