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Disappointing food

Posted By Foodie

"Disappointing food"

About: University Hospital Hairmyres

(as the patient),

I was recently discharged from Hairmyres in that time i was in 3 different wards, exceptional care in all the wards.

i have one rather large complaint to make though and that is about the food. i feel i need to voice my utter disgust at the food situation.

i feel that it is bland, unappealing, and to be frank i feel that dog food looks and smells better than the food offered to patients on the ward, the smell of the food is extremely off putting. 

To be frank i feel that the food is unacceptable. I am seriously considering sending a letter to the health minister regarding the poor state of food in this hospital.

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Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 4 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 21/08/2019 at 11:57
Published on Care Opinion at 11:57

picture of William McCutcheon

Dear Foodie

I am sorry to here that you did not enjoy the food during your stay in University Hospital Hairmyres.

NHS Lanarkshire take patient satisfaction very seriously. I am not sure if you raised your concerns at the time, When a patient advises nursing staff of any concerns regarding meal choices it is normal practice for them to inform the catering department who would be happy to visit the ward to discuss requirements and offer an alternative.

We are constantly striving to improve the standard of catering within the hospital, however, there are a number of reasons why some patients will, understandably, not be totally satisfied with the meal they receive. This includes personal preference, side effects arising from medication and general ill health affecting appetite. In addition, all meals on our menu have been assessed by dieticians to ensure they offer the appropriate nutritional intake and balance for patients and comply with national guidelines. The monitoring of a patient’s dietary intake is part of the admission process where an assessment of their likes and dislikes are documented. Ward staff do encourage family members to bring meals in for their loved ones as nursing staff are aware that during a patient’s admission the food can be repetitive and less appealing to them and they find that this can make all the difference to a patient’s rehabilitation and recovery.

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Update posted by Foodie (the patient)

I think this seems like the copy and paste reply, I have read other stories on Care Opinion, I think it is about time to stop making what feels like excuses to me and actually do something about it

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