This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor help

Story from nhs.uk

"Poor help"

About: 188 The Practice

There is one receptionist who is always helpful and professional.

All others are rude, nosey and unhelpful.

Visiting a Dr should be a personal matter with the Dr - when asked what is the problem and replied I feel unwell and they want to know more - why?

They are not a Dr and it is none of their business - if you're lucky they will give you an appointment.

Otherwise they immediately suggest A and E, walk in or another surgery.

Why A & E?

Why offer an appointment in 3 weeks time when you don't feel well and need to see a Dr within 24 hours - if you can't drive because you don't feel well enough how are you meant to go to other surgeries.

There is no niceties at all.have been with this surgery for 54 years and it has deteriorated year by year,

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from 188 The Practice 4 years ago
188 The Practice

Submitted on 03/03/2020 at 11:08
Published on nhs.uk on 04/03/2020 at 06:42

Thank you for providing your feedback on our services. We are sorry to hear of the difficulties that you have had when booking an appointment with a GP. Whilst we do appreciate that you may not want to provide the receptionist with the details of why you want to see the doctor, we can assure you that all of our staff are bound by a strict code of confidentiality and the reason that we ask for the reason to see a doctor is so that we can signpost you to the most appropriate clinician or service. All of our receptionists are fully trained to triage appointments and direct patients to the most appropriate service as some problems can be managed better in specialist clinical services. We always try to accommodate as many patients as possible, however the new NHS primary care system dictates that the quickest way for you to be seen by a GP is for us to book you an appointment at a local HUB GP surgery. We do empathise with your difficulties, however these are the only options available to us on the NHS at the moment.

Once again, we would like to take this opportunity to offer you our sincerest apologies for any difficulty or inconvenience that has been inadvertently caused as a result of this new system and, of course, if you have any further concerns please do not hesitate to contact us directly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k