"Stayed late to fix my chair"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

I was having problems with my wheelchair, the wheels needed fixing and the tyres had worn through.   I spoke with Maureen at WestMARC and arranged a home visit but I got confused and mixed up the dates.   I went out and when I got home I had a note to say I had missed the visit.   I rang Maureen again who was lovely and arranged another visit, Allen came back the same day and stayed late to fix my chair.   I am really grateful to both Maureen and Allen and thank them both.

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Response from Heather Richardson, Operational Services Manager, WestMARC, NHS Greater Glasgow & Clyde

Dear velahw59,

Thank you So much for posting your comment here on Care Opinion. I am glad that we were able to get Allen to you in a timely fashion and I am happy to read that we got your wheelchair fixed.

I will pass on your thanks to Allen and Maureen and their Team Leads who I am sure will be delighted to read your comments.

Kind regards

Heather Richardson

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