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"Receptionists"

About: St Helens Road Practice

I cannot fault the doctors at the surgery as I have been going through a difficult time at the moment bit what really annoys me is when you get through to discuss your problem with someone is the attitude of the receptionists!! The way they talk to people is awful I was onlybringing about a prescription and it was like yeah everybody has that deficiency cause we don't get enough sun ring you need a blood test. What do they know about my medical insights and the pharmacy had told me to ring! The people that ring or go to the surgery might not look physcially ill but they should treat they with compassion. The same when you ask for an appointment. It's really winds me up I don't mind telling them certain things but other things you need to keep private as I've experienced. So I think they need to discuss with the staff their attitude and how they come across as this can be upsetting and they appear very rude. I know they have a job to do but people would appreciate more if they didn't speak to you in this manner.

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Responses

Response from St Helens Road Practice 4 years ago
St Helens Road Practice
Submitted on 15/08/2019 at 16:57
Published on nhs.uk at 17:06


Dear Lisa I am sorry you are not happy with the service provided when you called the surgery and to spoke to the receptionist. The staff are following procedures under instruction from the Doctors . If you would like to contact me at the surgery with your telephone number I would like to listen to the call as a training exercise as we take customer service very seriously at the surgery and staff do carry out regular customer service training. Julie Boron Practice Manager

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