"Disappointing care for my daughter"

About: Barts Health NHS Trust

I write this review at 10:30pm on 12th August on the children's ward. My daughter (10 years old) arrived at 7:15pm and is still awaiting cannulation for fluids in readiness for her operation tomorrow. After speaking with several staff, we seem to be no further forward. I thought care, person centred care was at the heart of what you did? Absolutely not in this case. Very distressing and upset by the service my daughter has received thus far.

This isn't how a young child should be treated.

Story from nhs.uk

Responses

Response from Barts Health NHS Trust

Thank you for taking the time to contact us with your feedback. I am very sorry to learn of your daughters delays in treatment. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on the hospital site with your details, as we don't know what hospital site it is, I have listed all the hospitals pals teams.

The Royal London - Telephone 0203 594 2040 or Email; rlhpals.bartshealth@nhs.net

Newham University Telephone 0207 363 9292 or Email; nuhpals.bartshealth@nhs.net

Whipps Cross Hospital Telephone 0208 535 6438 or Email; wxpals.bartshealth@nhs.net

St Bartholomew's Hospital Telephone 0203 465 5919 or Email; sbhpals.bartshealth@nhs.net

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci

Central Complaints officer

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