"Not a system to that is helpful for people who work fulltime"

About: Lerwick Health Centre

(as a service user),

Monday Morning phone call to GP practice for an appointment with a GP or nurse practitioner, I phoned at 0830 and was on hold for 25 minutes, upon speaking with the call handler, no appointments left for that day, no bookable appointments available for 5 weeks. Advice was the keep trying the same every morning until I managed to get an appointment.

My health condition does not require urgent attention but I cannot spend 25 minutes on the phone every morning awaiting an appointment (as I am at work), and 5 weeks is too far away.

The system of appointments at the Lerwick Health centre must put the A+E department under stain, It is also not a system to that is helpful for people who work fulltime. I thought the Nurse Practitioner system was implemented to speed up access to appointments? The Nurse practitioners that I have appointments with in the past have been very good, very happy to see them. But the system should allow easier access for all (including those who work fulltime).

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Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland

Thank you for your feedback. We are sorry to hear that you felt the service fell short of your expectations. The Lerwick Practice is currently experiencing a higher than normal level of clinician absence through sickness and as a result the number of appointments available is lower than usual.

For further information or to discuss this with the Practice please email:

Thank you

Adam Czarnobay
Lerwick Health Centre Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful