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"Horrendous"

I arrived with asthma attack and could barely talk. the nurse/doctor? was dismissive and rude.

When I went to fall to ground with exhaustion and when I tried to catch her hand for support to stop me falling she pushed me away.

After a few nebulizers to try to calm my asthma down this person said I could then go to a local chemist and go home! I could barely breathe not along talk. I was dizzy and exhausted. I was left on my own for nearly an hour and when she came back into the room she rudely said Why are you still here?!!! God knows what she would do with heart attack patients! The receptionist that day as the only saving grace that day as she called for staff to come to me immediately as I told her I was having an asthma attack.in the end I was admitted to hospital where the care was exceptional even though the staff there were at maximum capacity.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 12/08/2019 at 13:37
Published on Care Opinion at 13:48


I am sorry to hear that you had such a difficult time when you visited our Trust.

I will share your comments with the team who I am certain will be disappointed to hear it.

Should you wish for us to investigate exactly what happened with your care, then please do contact the Patient Relations team via email at LNWH-tr.patientrelations@nhs.net

Thank you again for taking the time to share your concerns with us and I am sorry that you have been left feeling mistreated following your experience with the Trust. I am however glad to hear that your care once admitted was exceptional and that the receptionist was able to call for the necessary assistance.

Kind regards

Anjali Patel

Patient Experience Manager

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