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"A massive let down"

So you start off with a telephone assesment, at first they suggested an anxiety support group but I felt I really needed 1-1 so I had to push in the assessment, i had to push so much the assesment took a month to complete. When I was finally on a waiting list for CBT they told me it wouldn't be long, 12 weeks max and that counselling was an even longer wait so I should count myself lucky... 28 weeks later I finally got seen and that was only because I deteriorated, had to be seen by a mental health nurse and they had to chase up the referral otherwise I could of been waiting longer. Then because it had been so long since my original assesment they had to redo it and then told me I wasn't really appropriate for their service because I'm too high risk. Thanks for nothing talk Wandsworth... Cue another 3 month (if I'm lucky) waiting list. Moral of the story go private if you can, if not there's plenty of charities out there who will do a better job and work on a sliding scale (between £5-£20 a session)/if you're struggling they will normally see you for free.

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 4 years ago
South West London and St George's Mental Health NHS Trust
Submitted on 14/08/2019 at 10:17
Published on Care Opinion at 10:17


Hello,

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust.

I am truly sorry for the poor experience you have had with one of our services. I would like to reassure you that the Trust is committed to ensuring that all are service users and carers have good experience of care. Therefore, I have passed this story onto the service and would like to encourage you to please get in contact with us via email pals@swlstg.nhs,uk or telephone 020 3513 6150 so we can try and resolve this for you.

Thank you for taking the time to share your story, I hope you do get in touch and once again I am sorry for your experience.

Kind regards,

Farai

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