"Am I making a mountain out of a molehill?"

About: General practices in Greater Glasgow & Clyde

(as the patient),

Phoned requesting appointment with Female GP. Advised no appointments today (ok), or, next week, as they were short of female doctors. I said it was a gynaecological problem, hence my request. I had discovered a lump on my vagina. Receptionist said it was probably an abscess and suggested I phone back on Monday!  I should probably have said I'll see a male GP but, and I hate to say this, but I felt slightly intimidated!  the receptionist is probably right and it is an abscess but it sounded so cold and clinical, I came off the phone feeling a wee bit tearful and hadn't felt a bit like that when I called!

Am I making a mountain out of a molehill?

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde

picture of Nicole McInally

Dear SengaT

Thank you for your post.

I don’t think you are making a mountain out of a molehill as you have a right to request a female GP, and you should also be treated with dignity and respect when accessing NHS Services. I am sorry for the upset this has caused you.

As GP Practices are independent contractors your best option would be to contact the practice manager and explain how you feel. I am sure that they will want to hear of your experience and see how they can help.

If you don’t feel comfortable contacting the Practice Manager directly, I can forward your post on your behalf. If you would like me to do so, I would be grateful if you could email me with the name of your GP surgery. My email address is Nicole.McInally@ggc.scot.nhs.uk

If you would prefer, the Patient Advice and Support Service is an independent service which provides free confidential information, advice and support to patients Tel: 0800 917 2127 or Email: pass@cas.org.uk. They can help support you to make a complaint if this is something that you would wish to do.

Take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;