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No words to. Describe how bad it is.

Story from nhs.uk

"No words to. Describe how bad it is."

About: Adult Acute Newcastle East

Didn't receive first apparant letter. Had an appointment which I couldn't attend due to physical health which should have been passed on. Didn't want to go back to the service as I've been let down three times before. Never going 6back.now in hospital due to suicidal thoughts. Was told just to ring crisis team. Place is a joke.

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Responses

Response from Adult Acute Newcastle East 4 years ago
Adult Acute Newcastle East

Submitted on 01/10/2019 at 12:33
Published on nhs.uk at 13:06

I am very sorry to hear of your negative experience at Molineux Street.

We endeavour to learn from all comments received and would be happy to discuss this in further detail with you so that we can improve experiences for those people who use our services.

I will ask the clinical manager to look into this in more detail and with your permission feed back to you directly, alternatively you could contact Helen Robinson, Acting Community Clinical Manager on 0191 287 5300 to discuss.

With kind regards

Anna Williams, Associate Director, Community Central Corporate Business Unit

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