"Gastroentology Clinic at Manchester Royal Infirmary"

About: Manchester Royal Infirmary / Gastroenterology

(as the patient),

After being told from the 1st appointment that I was on the emergency list for a colonoscopy, I was never told why it was needed. I was sent for a scan (which I'd already had via my GP) but felt I wasn't listened to, so I had one for a second time.

I seemed to have urine area pain ignored, which was pretty bad at the time. A Dr again asked if I'd had a colonoscopy and reassured me that I was on the EMERGENCY LIST.

No advice given by letter, the Dr's only question was how many bowel motions I was having daily (one).

At colonoscopy was after many hours not given food and transferred to rooms in lots of pain. I was put in a single room--no top sheet, no pillow, no water. When I dared to ask for pain relief the nurse said: "You're not written up for any". The nurse eventually returned with some tabs on a bubble sheet, tossed 2 on to the table and went. I had no idea what they were. I was eventually dressed and went home.

After months and months I sent a letter to the Gastro Clinic to ask if I'd been abandoned as no advice at all had been given by the Dr. Went for a much later appointment and now it was said that I had acid trouble and they increased tabs I had requested in desperartion from the GP, as Gastro was no help. They then have the audacity to try and put it down to needing MENTAL CARE.

During what I felt was a very neglectful time I'd lost 18lbs at one stage, which I phoned in about. Cancelled 2 cruises and Shearings holiday, plus I wasn't fit to stay with my son in Wales. Also my travel insurance ran out in this time.

Was run down last year due to no advice from the Dr (depressed no wonder). Soon pulled round, now being passed back on to Mental Health--what a laugh. Your so called care is rubbish--8 months no advice at all, just wait for test. Next appointment seven months later. GP not interested due to Gastro so called care.

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Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust

Thank you for posting a comment.

If you have any concerns while you are a patient, you can discuss them with any member of staff. We take all issues surrounding patient care very seriously.

If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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