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"Very disappointed with early maternity..."

About: Newham General Hospital / Maternity care

I suffer from severe gastritis prior pregnancy and was even hospitalised I went to A&E but because I was pregnant they sent me to early maternity triage. over there I explained to the nurse that I have severe chest pain and explained my symptoms, the nurse who assessed me made a comment saying she has the same symptoms etc. And she was very sarcastic. I’m the one who is pregnant and not her! she Could see I’m anxious but was full of sarcasm! She then called up a doctor or someone who then told her that I have to be sent back a&e etc due to my symptoms. When I asked the nurse later how her symptoms are she must’ve realised and suddenly became normal May be because I was sounding sarcastic too? Or the doctor must’ve told her it’s sth

Serious. I also didn’t like the Gynae doctor there during my early pregnancy when I used to come in with pain - later found out it’s SPD. She seemed annoyed when I came in with abdominal or pelvic pain. It was first pregnancy and thank hod I didn’t give birth at newham. I have birth at queens which was amazing they know how to work with anxious new mums too! Queens down side is very minor.

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Responses

Response from Newham General Hospital 4 years ago
Newham General Hospital
Submitted on 07/08/2019 at 11:01
Published on nhs.uk at 12:07


Dear Jennifer,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details to nuhpals.bartshealth@nhs.net or telephone 0207 363 9292.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci

Central Complaint Officer

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