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"Appalling treatment"

About: James Paget University Hospital / Accident and emergency

I presented with a very swollen foot after serious trauma.

X rays taken - told not broken & don't rest. 3 weeks later saw my practice nurse who sent me back

Nurse at James Paget told me I was doing too much. After 3 months my GP sent me straight back for reXray & to be reseen that day. The Radiographer suggested to go back to GP, I did not agree .Back In A & E my Xray was re-examined & the new one. The person in A & E ( very good) contacted orthopaedics as he could see a fracture on the first Xray. Booked to see consultant after weekend. Upto this all could have been understandable error. The consultant was very off hand & when he asked for my opinion as soon I started to speak a nurse stationed outside came in & said there was someone else to see & he waved me out like I would to one of my dogs. Time might be short so why ask what college I went to 40 years ago? He said he could not do anything pain was due arthritis not fracture come back in 6 weeks. Since I have proved fracture with MRI. Have had steroid injection & will probably have to have arthrodesis

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Responses

Response from James Paget University Hospital 4 years ago
James Paget University Hospital
Submitted on 05/08/2019 at 11:14
Published on nhs.uk at 12:07


I'm sorry to see your comments about treatment dating back to the end of last year. We would really like to talk through the whole of your care if you are prepared to do that - if so, please contact our Patient Advice and Liaison Service on 01493 453240 and they could get this started for you. It sounds like there is some learning for us that we would want to consider that to ensure any similar issues aren't repeated. Thank you.

Ann Filby, Head of Communications & Corporate Affairs

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