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"Disgraced with some staff letting the good staff down"

About: Rotherham Hospital

(as a relative),

After recurrent hospital admissions with a family member to Rotherham hospital he has experienced many wards and many staff. A massive thank you to Fitzwilliam ward, went above and beyond for my family member and always willing to help.

The staff proved to be caring and willing. However then my family member went on to A3 and I've never met staff so uncaring. This doesn't go for them all, some of the staff were fab so can't be included. But A3 certainly have their faults and go against what hospitals are there for. I feel some of the staff are unprofessional. 

-sit around laughing and drinking tea, when a patient asked for them they all departed quickly in opposite directions laughing 

- one staff member didn't even know what Bay they was looking after

- some are refusing to let my family member out of bed. One day he's allowed out, the next he's been told by staff he is unsafe and isn't even allowed to sit on a chair. 

- family member in hospital is blind in one eye which they know, yet still put all his food and drink on the side he can't see and they state he's not eating and drinking (they've been told and when asked they know this issue, he can't see his food!!!). 

-being told physio and OTs are involved but they're not. My family member went in there less than two weeks ago mobilising with a frame, now he can't standing transfer!

- Some staff have no care and patience towards dementia patients and are letting the ward down drastically. No wonder they are getting unsafe discharges! 

Disgraced with some of the staff and the treatment they are giving out. Like I said it's these that are letting the good ones down. 

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 4 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 07/08/2019 at 16:43
Published on Care Opinion at 16:43


Dear LYCAS

My name is Samantha, Head of Patient Experience at the Hospital. I was truly sorry to read of your relatives poor experience during admission to ward A3. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients and their relatives, this is certainly not the standard we expect from our staff. If you would like to discuss this matter further in order that we may help and resolve your concerns please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address your.experience@nhs.net.

I would also like to take this opportunity to thank you for your kind comments regarding Fitzwilliam ward.

Kindest regards

Samantha Robinson

Head of Patient Experience

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