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Failed x 2 pre op assessment -awaiting. 3rd...

Story from nhs.uk

"Failed x 2 pre op assessment -awaiting. 3rd..."

About: Kings Oak Hospital

As the above title suggest, poor service, false promises, poor customer service, on each

Occasion I have spoken to these people they have assured me the dates and times will be adhered to but haven’t.

This level of service for a private hospital is unacceptable.

Let’s hope that the operation can go ahead next week, and the pre op does take place .

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Responses

Response from Kings Oak Hospital 3 years ago
Kings Oak Hospital

Submitted on 24/11/2020 at 13:52
Published on nhs.uk at 21:21

Dear Sir/Madam,

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were unhappy with your recent experience at our hospital. We take the quality of our care very seriously and are keen to speak with you personally about your experience (telephone number for the hospital is 020 8366 2122). If you wish to send us a formal complaint please address it to the hands of our Executive Director Andrew Jeavons-Fellows at BMI The Kings Oak Hospital, Chase Farm North Side, The Ridgeway, London, Enfield EN2 8SD

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