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"Sub-talar fusion"

About: St Michael's Hospital / General surgery

(as the patient),

After fracturing my calcaneus in 2010 I have suffered severe issues with osteoarthritis and mobility. In 2017 I was put in touch with the Orthopedic team at St Michaels hospital led by Mr Butler. From the first consultation I received a superb service and for the first time in a long time I felt hope that my situation might improve.

The route to surgery was fast although at no time did I feel rushed or pressured. 

Early 2018 I had my sub-talar joint fused. The care from all staff was without fault. What I found best was the level of empathy and moral support. Surgery is scary as are needles, fluid sacks and coming too from anesthetic but the staff alleviated any fears.

Over a year on from the surgery and the hideous pain of osteoarthritis is reduced significantly and only after this do I realise how crippling the pain was before the op. 

I've recommended the team and hospital to others especially veterans as the treatment was through the Veterans Trauma Network. 

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 09/08/2019 at 16:28
Published on Care Opinion at 16:28


picture of Jess Saunders

Dear MrT123,

Thank you for taking the time to share your story with us, I was pleased to read that the staff who cared for you gave you moral support, treating you with empathy, helping to alleviate your fears when going for surgery. I am glad to see that your are now living with a reduced level of pain caused by osteoarthritis following your operation.

I am responding to you as a member of the Patient and Family Experience team, but I will ensure that I share your story with the team who looked after you, and indeed Mr Butler.

Thank you again for contacting us to share your experience.

Best wishes,

Jess

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