"Waiting for a referral after an emergency admission."

About: University Hospital Wishaw / Emergency department University Hospital Wishaw / Neurology

(as a service user),

In mid May i was taken into Wishaw Hospital with severe heat sensitivity and resulting dermatology and had taken a convulsion as a severe response. I was kept in the ECU ward overnight and told by a doctor on the ward NOT to even think about driving due to my convulsion, until i have been told by Neurology that i can. I was told as i was discharged from the ward that this was in hand and i'd get word from Neurology as an outpatient. Its now two months since i was in the ward and all the other referrals have been answered and attended except Neurology; how long do i have to wait to be seen? 

I have other questions for the consultant regarding my hypersensitivity to heat, i don't know what is causing this but it is often very distressing and very uncomfortable to handle, i'd hoped i'd have been seen by now.

Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire

picture of Faith McCrea

Dear markh75

Thank you for getting in touch and providing your comments in relation to your concern regarding a neurology referral after being an inpatient here at University Hospital Wishaw.

I would appreciate if you could contact Yvonne Ross our Patient Affairs Manager on 01698 366558, with more information to allow us to be able to feedback to you in more detail and see if we can offer any assistance to you.

Kind Regards

Faith

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by markh75 (a service user)

Thanks for this; I have tried but each time I call I get an answering machine saying that there is nobody available to take the call, our office hours are... I was phoning in office hours. Will try later.

Response from Rick Edwards, Programme Manager for Person-Centred Care, Quality Directorate, NHS Lanarkshire

picture of Rick Edwards

Dear markh75,

If the answer phone is on that will be because the staff are either on the phone or in meetings. It's possible to leave your name and contact Tel No and a member of the team will call you back (usually within 48hours).

Kind regards

Rick

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by markh75 (a service user)

Ok, have tried a few times today; same message, opening hours are .... Have finally left a message though I hate speaking on answering machines. Not comfortable with it at all. It would seem like nobody is ever in the office, I called each hour for a number of hour before I finally left a message, hope they can understand what I said.

I called Referral management last week; my GP gave me the number and was told it will be more than 36 weeks before I can be given an appointment! Eeeeek!

I have ongoing counselling care which I cant get to, I cant travel on public transport for longer than a few minutes so Glasgow by train is out of the question due to my heat issue. Thank you.

Response from Yvonne Ross, Patient Affairs Manager, University Hospital Wishaw, NHS Lanarkshire

picture of Yvonne Ross

Dear markh75

I am sorry we were unable to speak to you in person when you initially called and you had to leave a message. I am aware that my assistant managed to contact you this morning and we will be in touch as soon as we have an update for you.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by markh75 (a service user)

Thank you Yvonne, yes I was able to get through this morning and spoke to someone, looks like I'll be possibly be offered an appointment or seen around September but I have indicated also that I would accept a cancellation as long as I can attend it at the time. Thank you for your assistance in this matter, much appreciated.

Kind regards,

;