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Accident and emergency

Story from nhs.uk

"Accident and emergency"

About: Pinderfields General Hospital / Accident and emergency

Went to accident and emergency with a crisis, was not treated in a courteous professional manner by staff. Left waiting for hours as a staff member forgot to let me know i could go home. Sat for hours with no communication feeling unwell in the waiting area when i could have left hours before. I feel better communication between staff and patients is needed to provide a better patient experience.

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Responses

Response from Pinderfields General Hospital 4 years ago
Pinderfields General Hospital

Submitted on 22/07/2019 at 15:22
Published on nhs.uk at 16:06

Thank you for taking the time to post your comments regarding your recent experience.

I am sorry to read that there has been a lack of communication whilst you were in one of our A&E departments.

I can only imagine how frustrated this must have left you feeling and for that I am sorry.

I will share your comments with the team as it is important we learn from our patient's experience.

Thank you again and I hope you are recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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