"Unheard and underestimated"

In two years of being a Lyndon Clinic Patient I have only had the chance to see them on four occasions / appointments. The first Psychiatrist?...retired and so I had to start all over again with a new one...but after only ten minutes with the new 'professional' I got sent home with nothing more than frustration and anger at the lack of empathy and understanding that I received that day. My next 'emergency' appointment was not with a psychiatrist but a duty nurse who I told... I was on the verge of suicide of which I had attempted numerous times before.

Reaction?...got sent home, no medication alteration (which I asked for) and a letter in the post reacting to the last meeting, which had everything I told the Nurse back to front and not even what I was talking about. I understand about cuts to Social care due to the government, but don't cut my care, I ate a lot of medication after the lies / untruths that I read in my last report. Just not good enough, once upon a time...a professional cared about their patients not about their pay packet. This will also be directed to MP of Solihull.

Story from nhs.uk


Response from Lyndon Day Hospital & South Resource Centre

We are sorry for the experience you received at our Lyndon Centre. This is not an experience we would want anyone to have.

If you would kindly contact our Customer Relations team ?on 0800 953 0045 who are contactable Mon-Fri from 8am-8pm, with further details, they will be able to investigate this matter further for you.

With the help of our team, you’ll also have an opportunity to discuss other options for your future care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful