"Shocking service"

Called for an ambulance last night and waited over 3 hours - now I’m not complaining about this as I know how stretched the service is but the service received within the hospital was nothing short of shocking.

There were vulnerable people left in the corridors for hours while staff members argued loudly with each other.

I witnessed a patient asking to go to the toilet only to be left as the staff member “had to take a break because she hadn’t eaten” again said quite loudly in front of the elderly lady asking to be assisted. She was then left waiting.

Now my main issue with this hospital was the absolute despicable way my daughter was spoken to by a member of the so called “Mental Health Team”, the guy was an absolute patronising joke and I’m just so thankful that my daughter wasn’t going home alone but there will be people that this person sees, vulnerable people crying out for help who will walk away with absolutely no support feeling like rubbish because of this persons lack on empathy and people skills, a vet would treat an animal with more compassion!

And to add insult to injury, when discharged we asked for the name of the staff member to make a formal complaint only to be told by several members of staff that “they didn’t know his name” I mean really? Do they think we’re stupid???? I will never, ever go back to this hospital again