"Lack of support in the mental health team"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

In early June 2012, I went into the Stonebridge Centre, needing to speak to someone in the crisis team, to be told this no longer exists, but someone would come and speak to me.

I was clearly very upset for all to see, because I had just been told my carer who is also my sister has terminal cancer. A person came out twice to tell me someone would be with me soon. I waited and waited, till in the end I went.

I felt like walking under a bus, but thought about my sister. Nobody to this day has rung or done a follow up on me, not even a phone call.

I suffer from borderline personality disorder, with suicidal thoughts, and have done for 18 years.

So where is the help when you need it, before I'm just another statistic? And the health team say "yes, sad case, but we have put things in order". How many times have we read or heard that? So where is my help please?

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

I read your story about the Stonebridge Centre and want to say how sorry I am that your experience was not a good one, particularly as you were very upset having just been given the news about your sister.

I will contact staff at The Stonebridge Centre and ask them to respond. In the meantime, I want to thank you for taking the time to feedback to us as we always try to provide a good patient experience where we can and we have clearly not given you the service you needed on this occasion.

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Response from Tracey Taylor, Service Manager, Community and Residential Services (South), Nottinghamshire Healthcare NHS Trust

I have read your story too and I am sorry you had to wait so long, especially as you were feeling upset. We can see people without an appointment in an emergency such as yours but it does mean that you have to wait until a member of staff is available to see you.

I am the manager of the team that you were waiting to see. I am happy to meet with you or to talk on the phone if you want to discuss this any further. If you wish to do this please ring me or drop me a line at the Stonebridge Centre.

Thank you for feeding back that this has happened to you.

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